Lessons Learned from Years with Security

How Incidence Response is Managed Using Security Standard Operations Procedure Incident response is an act of addressing and managing the outcome of a security breach or an incident following an organized approach. The objective of applying an incident response is to manage the situation that would limit the incurred damage, as well as reducing costs and recovery time. In this approach, it also requires a policy that defines, in specific terms, the composition of an incident and provides a step process that will be applied to resolve the problem. An organization’s incident response is made up of a computer incident team, security and general IT staff, representatives from the legal, human resources and public relations departments. In the many experiences of incidents encountered by SANS (SysAdmin, Audit, Network and Security) Institute, which is a world-class security operations center, they have offered these steps to handle an incident effectively.
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It is the main duty of an organization to prepare and educate users and the IT staff of the importance of updated security measures and train them how to respond to computer and network security incidents properly and quickly.
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Creating an incident response team is necessary so the group’s task is to determine whether an incident is a security threat and act on it. As soon as the team confirms that it is a security incident, they can contact CERT (Computer Emergency Response Team) Coordination center, which can track the internet security activity and has current information on viruses and worms. The team, therefore, determines how far the problem has spread and contains them by disconnecting all affected systems and devices to prevent further damage. Then the team verifies the origin of the incident, so that the root cause and all traces of malicious code are removed. After eradicating the root cause and traces of the malicious code, the data and software are restored from the already clean, backup files, making sure that no vulnerabilities remain and that systems are monitored for any sign of recurrence. The team evaluates on the incident and how it was handled and make recommendations as basis for future response and for preventing recurrence. It is vital for an organization to hire qualified IT employees who has the training to handle computer incidents, such that they can fill in the role of incident responders and security operations center analysts when the organization puts them as a team to handle incident problems. For big corporations, security measures are of prime importance such that some corporations would rather outsource from reputed security service providers or contract incident specialists. Generally, to a lot of corporations, they employ a mix of their in-house incident responders and an outsourced security analyst. Whatever is the mix up teaming, it is still vital that the organization requires global security standard training of its in-house incident response team from a reputable security provider.